Your satisfaction is guaranteed. If you’re not 100% satisfied with your purchase, simply contact our Customer Service department at firstname.lastname@example.org within 14 days of delivery for a Return Merchandise Authorization (RMA) number. Please note that Gift Cards are not eligible for return/refund.
Our return policy applies to products purchased directly from www.momementstick.com and lasts 14 days from the date of delivery. If more than 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
We accept returns of merchandise only under the following conditions:
You must receive a RMA number from Us, Movement Stick LLC, before shipping the product to us. Products returned without a RMA number will not be refunded or credited and will be discarded. Your return shipment must be postmarked no later than 14 days after the delivery of the product. Products must be returned undamaged in original packaging. Supplement products must be unopened, and may not have broken container seals.
Returns must include a notation of the RMA we provide for you and a proof of purchase. Returns must be in original condition with all accessories and materials included. (You may test your Movement Stick this 14 day period, and still return it, as long as you have not damaged it during that time and send it using original product carton box. Opened supplement containers may not be returned.
Return Shipping: #
You will be responsible for paying for your own shipping costs for returning your item. Please ship your return to the address provided at the time your RMA is issued. Please do not send your return back to the any other address.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable):
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within one working week. Shipping costs such as international shipping fees and expedited shipping fees are non-refundable and will be deducted from the total refund issued.
Late or missing refunds (if applicable): #
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable): #
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Unauthorized Returns: #
Movement Stick LLC defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by us. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause us to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and we will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.
Order Cancellation Policy: #
Your order begins processing as soon as you click the “Submit” button. After submission, it may be possible to cancel your order by emailing us directly. Once inventory has been allocated to your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.
In the event that your order has already been shipped but you no longer wish to receive it, we can request that the carrier return it to us instead of delivering it to you. If the carrier agrees, they will charge us an additional fee for returning the shipment to us. Any fees billed to Movement Stick LLC as the result of any such RTS (Return to Sender) requests will be deducted from the total refund amount for the canceled order.
If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.